Diploma of Hospitality

Take your hospitality career to the next level.

If you are a people person, who wants to work in a growing and dynamic industry that can take you around the world, the SIT50313 Diploma of Hospitality will open the doors to extraordinary career possibilities.

This flexible and online hospitality course is ideal for those who are already working in hospitality on a casual or full-time basis and want to take the next step in their career moving into supervisory or management roles.

The SIT50313 Diploma of Hospitality will prepare you to manage a range of contemporary hospitality businesses with an emphasis on team leadership and management, staff resourcing, customer experience, budgets, sales and marketing.

Pathway options exist through this course to enter advanced diploma or bachelor degree-level courses at William Blue.

QUALIFICATION CODE
SIT50313

What you'll learn:

Course Delivery

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Workload and Assessment

Residential School

Built into this course is an optional elective 3-day Residential School which will be held in Melbourne, Sydney and Brisbane throughout the year. You will learn how to use the world leading Hotel Property Management System, Micros Opera, delivered in a Hotel Front Office-simulated training environment. This will ensure you're prepared to kick-start your Front Office career when you graduate.

Out of the Classroom and into the Workplace:

​The SIT50313 Diploma of Hospitality requires students to undertake 36 service periods within a hospitality environment as a part of the 'Hospitality Industry Experience' subject. Students can elect to use their existing employment to complete this subject, providing the employment meets the requirements of the subject.

Typical assessment includes:

Assignments, presentations, practical demonstrations and a collection or portfolio of evidence.

Subject Information

This subject describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during live service periods. It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers.
It incorporates preparation, service and end of service tasks within 36 complete service periods within a hospitality business.

SITHIND301 Work effectively in hospitality service
SITHIND201 Source and use information on the hospitality industry
SITHIND101 Use hygienic practices for hospitality service
BSBITU203A Communicate electronically

This subject describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices.
BSBSUS201A Participate in environmentally sustainable work practices

This subject encompasses the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.

SITHACS303 Provide accommodation reception services

This subject describes the performance outcomes, skills and knowledge required to manage the physical assets of an organisation. It requires the ability to establish systems and practices for asset monitoring, maintenance and acquisition.
SITXFIN601 Manage physical assets

This subject describes the performance outcomes, skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level.
BSBHRM604A Manage employee relations
SITXHRM503 Monitor staff performance

This subject describes the performance outcomes, skills and knowledge required to develop, implement and sustain effective, professional and contemporary work health and safety management practices. It requires the ability to establish and review systems, policies and procedures designed to ensure a safe workplace.
BSBMGT515A Manage operational plan
SITXWHS401 Implement and monitor work health and safety practices
SITXWHS601 Establish and maintain a work health and safety system

This subject describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, develop, implement and continuously review and update policies and practices for business compliance.
SITXGLC501 Research and comply with regulatory requirements

This subject encompasses the performance outcomes, skills and knowledge required to analyse internal and external business environments and to develop and evaluate marketing strategies and plans for products and services. It also involves addressing the intricacies of establishing and maintaining business relationships within the Hospitality environment.
SITXMGT501 Establish and conduct business relationships
SITXMPR502 Develop and implement marketing strategies

This subject describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations and manage the delivery of successful budgetary performance.
SITXFIN402 Manage finances within a budget
SITXFIN501 Prepare and monitor budgets
SITXFIN401 Interpret financial information

This subject describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service all while ensuring the customer service experience is continually enhanced and improved.
SITXCCS501 Manage quality customer service
SITXCCS401 Enhance the customer service experience

This subject describes the performance outcomes, skills and knowledge required to lead and manage people and teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage team performance through effective leadership.
SITXHRM402 Lead and manage people
BSBDIV501A Manage diversity in the workplace
SITXCOM401 Manage conflict

This subject encompasses the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the service industries and coordinate induction programs. It also requires students to be able to develop Rosters within the industry context as well as what is required by supervisors when monitoring staff performance.
SITXMGT401 Monitor work operations
SITXHRM401 Roster staff
SITXHRM501 Recruit, select and induct staff

This subject is designed to take you step-by-step through the food safety laws in Australia and help you understand what you need to do to ensure that food is handled, prepared, cooked and stored safely in your organisation.
SITXFSA101 Use hygienic practices for food safety
SITXFSA201 Participate in safe food handling practices